Ellume Wall Lamp
Shipping&Return
Customization
Customization Overview:
Welcome to our website, where we offer customization for a wide range of lamps and lanterns, providing access to most market options. For inquiries, reach out to us via email at service@zylero.com, detailing your customization needs. Our dedicated designers will collaborate with you to bring your ideas to life, ensuring everyone can create their ideal lamps. Our products are manufactured in-house, and shipped directly to you by air, eliminating middlemen and offering affordable pricing.
Customization Options:
- Metal Frame Customization:
Customers can alter the color and material of the metal frame, wire length, and link rod length. For those with insufficient ceiling load-bearing capacity, we offer material replacements with stainless steel or iron.
- Bulb Quantity Customization:
Customize the number of bulbs; for instance, transform a single-headed ceiling tray into a two-headed one.
- Layers Customization:
Personalize the number of layers in lamps and lanterns. For example, the transition from a two-tier to a six-tier framework.
Customization Process:
- Customizing from Our Website:
- Provide:
- Product link or model number.
- Desired color, size, or other customization details.
- If possible, share your actual application scenario.
(Not sure about sizing or color choices? No worries—provide your room size and ceiling height, and our professional designers will create an exclusive design.)
- Provide:
- Customizing Lamps from Other Sources:
- Provide:
- Pictures, design drawings, or website links.
- Specifications for base size, material, color, bulb type, etc.
(Uncertain about sizing or color choices? Relax—share your room dimensions and ceiling height, and our team will create an exclusive design.)
- Provide:
- Factory Feedback on Drawing and Pricing
- Production Confirmation
Contact Us:
For inquiries or further assistance, feel free to contact us:
- Phone: +1 (337) 414-2389
- Email: service@zylero.com
Contact Us
- Email: service@zylero.com
- Phone: +1 (337) 414-2389
- Business Hours: Mon-Sat 9 am - 6 pm (GMT-8)
- We appreciate your communication and look forward to assisting you!
FAQ
Q: High Ceiling? Tailoring Rods or Cord Lengths?
A: If your ceiling soars to considerable heights, the optimal rod, cord, and chain lengths need affirmation from our adept customer service. If the extension specifics elude you, gauge your ceiling's height and forward it to us. Our seasoned designers will counsel you based on these measurements. Typically, we furnish 120-inch long rods, cords, and chains for lofty ceilings. For added length, reach out to us.
Q: Hanging on a Vaulted Ceiling?
A: Crafting bespoke solutions for vaulted ceilings involves crafting specialized fittings, ingeniously depicted in accompanying visuals. This streamlined hanging approach, utilizing distinct hanging rings, has garnered favor among numerous clients. The simplicity is evident in the pictures—spot the circled area and the installation case for clarity.
Q: Bronze and Black Distinction?
A: Bronze and black do not share the same hue. For a matte black finish, verification with our customer service is imperative, given the disparate production processes. Refer to the images for a visual breakdown of the contrast.
Q: Free Replacement for Shipping or Manufacturing Damage?
A: Absolutely, complimentary replacement components await shipping or manufacturing defects, contingent on provided visual evidence through photos and videos. Our rigorous anti-fall assessments aim to mitigate such issues, ensuring thorough packaging, including a robust external wooden casing for safeguarding delicate items. Visual evidence is attested in the image provided.
Q: Personalizing Products?
A: If the chandelier selection on our website lacks your desired design, the remedy lies in sharing images or design drawings. Forward photographs or drawings of the lamps, specifying base size, color, and material preferences. Explore the "Customization" page for further insights.
Q: Parallels with Famous Brands?
A: Our products emulate renowned brands in material, color, size, and production methods. With our independent factory dedicated to manufacturing, we maintain the integrity of these lamps.
Q: Reason Behind Competitive Prices?
A: In 2020, we shifted focus to online sales, closing all offline stores, thereby reducing costs significantly. Our products, originating from in-house factories, balance affordability with the highest product quality.
Q: Installation Issues?
A: One week before installation, ensure all lighting components are intact. Our fixtures, designed for simplicity, are manageable for the average electrician. For complications, reach out to customer service, prohibiting forceful operations unless a viable solution is apparent.
Q: Quality-related Refunds?
A: We endorse full refunds for quality discrepancies, substantiated with requisite pictures. Choose between a replacement product or a complete refund, catering to your preference.
Q: Shipping Duration?
A: Tailoring the shipping method based on product package size is our protocol. Small packages (under 40") undergo courier delivery within 9-14 days, while larger packages (over 40") opt for ocean freight, arriving in 23-29 days. Special products' delivery times receive personalized confirmation from our customer service.
Q: Retrieving Shipping Information Duration?
A: Post-processing, product handover to logistics providers precedes the subsequent 1-3 days required for logistics information retrieval after handover.
