Shipping policy
We are committed to providing you with a convenient and efficient shipping service, ensuring that the lighting fixtures you purchase are delivered safely and promptly. Here are the detailed aspects of our shipping policy:
Shipping Locations
Our offices are situated in the United States, and we have manufacturing facilities based in China. Once production is complete, we will dispatch the products to the address you've specified as quickly as possible.
Order Processing Time
Order Processing Duration: 1-7 Business Days
The temporal span for processing orders extends from 1 to 7 business days. This timeframe is requisite due to the distinctive essence of our illuminating product, mandating meticulous attention to ensure secure packaging. (The specific timeframe is determined by the product you order.)
Shipping Time & Shipping Methods
- Standard Shipping Time: 7-15 business days.
- Sea Freight: 20-30 natural days.
Shipping Carriers: YunExpress, UPS, FedEx, DHL, TNT, Royal Mail, etc.
Please Note:
Delivery Time = Order Process Time + Shipping Time
The delivery time is the period from when the order is placed until the you receives the item.
Packages larger than 36 inches will typically be shipped by sea. If you wish to expedite the delivery, you can contact us for a solution. In case the package arrives at your location during an official holiday, the delivery will be scheduled for the next available business day after the holiday.
Below are some products that take longer than average:
Out-of-Stock Products:
Although we strive to keep all of our listed products in stock, we sometimes sell out of certain items. If you order a product that is out of stock, we will send you an email update as soon as possible. You will then have the option to continue and keep that order or cancel it. If you proceed, we will notify our partner manufacturers for production as soon as possible and do our best to ship your order quickly.
Customized Products:
Customized products are tailored to your needs, so it will take time, and we will deliver within 5-15 business days if you confirm your order.
Where do we ship to?
Currently, we ship to the following countries:
- North America: United States, Canada
- Oceania: Australia, New Zealand
- Europe: United Kingdom, Germany, France, Italy, Norway, Switzerland, Netherlands, Denmark, Austria, Sweden, Finland, Belgium
If you need to ship to another country, please contact us.
Shipping Costs
All orders enjoy free standard shipping, guaranteeing convenient doorstep delivery for each order.
Standard Shipping Conditions
Lights with actual dimensions less than 39 inches will be shipped using air freight, while lights with actual dimensions measuring 39 inches or larger will be dispatched via sea freight.
If a parcel arrives in the destination country during a legal holiday, delivery will be scheduled for the next available business day after the holiday.
Special Requests
For products designated for sea freight shipping, if a customer prefers air freight, please contact us at [email protected] to discuss applicable shipping fees.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the location of your package at any time.
Delivery Delays
Delivery times may be subject to delays due to weather conditions, customs clearance, or other unforeseen circumstances. We will make efforts to keep you informed of any delays.
Note Regarding Potential Delays:
While we are dedicated to meeting our usual lead times, some orders may encounter extended delivery times due to the reduced capacity of our warehouses and carriers. We sincerely apologize for any inconvenience this may cause. If you have any questions or concerns, please feel free to contact our Customer Services team via email.
Changes to Estimated Delivery Date:
In the event of circumstances beyond our control or that of our delivery partner(s) causing delays or hindering delivery on the initially estimated date and/or time, we, or our delivery partner(s), will promptly inform you of any reasonable changes to the estimated delivery date. Product delivery is considered complete when we deliver the items to the address you provided. Should we be unable to deliver your products within 90 days, we will:
a) Notify you; b) Cancel your order; c) Issue a refund.
Taxes and Duties
Import taxes, duties, and customs fees may be applicable upon the arrival of your package. The recipient is responsible for settling these fees, and zylero.com is not liable. For detailed information, please consult local customs offices. Recipients must adhere to local postal regulations regarding restricted items.
Incorrect Address or Address Change
Kindly verify the accuracy of your shipping address when placing an order. We cannot be held responsible for lost or misdelivered packages or any associated costs resulting from an incorrectly provided address.
We cannot guarantee successful address modifications. If it becomes necessary to change an address, shipping carriers will invariably impose a change address fee. Additionally, if the new address is significantly different from the original, shipping carriers may charge an additional redelivery cost.
Lost, Damaged, Stolen, and Misdelivered Packages
If your lamp is damaged or lost during shipping, we will promptly send you a replacement at no cost.
In the event a package is marked as "delivered" but cannot be located, it is likely still in close proximity or may be on a delivery truck, yet to be offloaded. Typically, the package will be delivered within the next day. If the package remains untraceable, it is your responsibility to contact the shipping carriers and request a "trace" to locate the package(s). To be eligible for a replacement or refund, you must initiate a trace to confirm the package's loss. All trace requests must be made within 7 days of delivery. Beyond this timeframe, we are unable to file a loss claim with shipping carriers to recover the cost of the lost or stolen item.
Refund & Exchange Policy
For details about our return policy, please visit our [Refund & Exchange Policy page].
Customer Support
If you have any questions or concerns regarding shipping, our customer support team is available to assist you. Please [Contact Us] for prompt assistance.
Email: [email protected]
Phone: +1 (337) 414-2389
Business Hours: Mon - Sat 9 AM - 6 PM (GMT-8)
Thank you for your understanding and support.